Yesterday, I booked a ticket on the Air Mauritius website. I got a pretty good deal and must admit that the website is nice and reasonably flexible. Everything worked pretty nicely; even the payment page is secure.
However, today is a totally different story and I was left frustrated. I got a confirmation email from airmauritius giving some links where I can go and check some stuffs. But, I get the following:

- Conditions of carriage
As a software engineer, this is not acceptable.
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No user friendly message.
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Why giving me a link when the resource itself is not found?
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System is down for almost 1 hour.
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Is the website really reliable?
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What is the root cause of the problem? Server load? Server crash?
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No backup plan.
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Recession? (Funny but well
)
I understand that this may happen to every system. Even more popular websites like Amazone.com crashed in the past. But still, letting the website down for so long is not acceptable. Air Mauritius is a great company offering excellent services and how can they let this kind of mistake slip?
Well, unfortunately, I can only hope they take proper action to avoid such errors to occur again. That’s all I can do







